MMY App Privacy Policy – How We Handle Your Data

1. Who We Are

MMY App is an online sports betting and casino platform available at mmyapp.pro, built for Pakistani players. The platform offers cricket betting — including Pakistan Super League (PSL) and T20 internationals — live casino, slots, and a full game lobby, all operating in Pakistani Rupees (PKR).

This Privacy Policy explains how MMY App collects, processes, stores and protects the personal data of users who register accounts, make deposits or withdrawals, place bets, play casino games, or simply browse the platform. By using MMY App, you agree to the data practices described here.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with the platform.

2. Data We Collect

We collect different categories of data depending on how you interact with the platform. Here is a straightforward breakdown:

2.1 Registration Data

When you create an account on MMY App, we collect:

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Phone number
• Username and password (stored in encrypted form)
• City or region within Pakistan

2.2 Identity Verification Data

When account verification is required — typically before a first withdrawal or during a security review — we may request:

• A copy of a government-issued ID such as CNIC or passport
• A selfie or proof of identity document
• Proof of payment method ownership (for example, a screenshot of your JazzCash or Easypaisa account details matching your registration name)

2.3 Transaction Data

All deposit and withdrawal activity is logged, including transaction amounts in PKR, payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, card), timestamps and transaction reference numbers.

2.4 Usage & Activity Data

We collect data about how you use the platform, including:

• Bets placed, markets selected, odds accepted and outcomes
• Casino games played, session duration and stake history
• Live casino participation and game preferences
• Pages visited, features used and navigation patterns within the platform
• Login timestamps, device type and IP address

2.5 Device & Technical Data

When you access MMY App through a browser or the Android APK, we automatically collect technical data including your device type, operating system version, browser type, screen resolution and the IP address of your connection. This data is used for security, fraud prevention and platform optimisation.

3. How We Use Your Data

Your data is used for specific, legitimate purposes only. We do not use it for anything beyond what is described here:

Purpose	Data Used
Account creation and management	Registration data, contact details
Age and identity verification	Date of birth, ID documents
Processing PKR deposits and withdrawals	Transaction data, payment method details
Delivering sports betting and casino services	Usage and activity data
Fraud detection and account security	Device data, IP address, activity patterns
Customer support	Contact details, account and transaction history
Platform improvements and performance	Anonymised usage and technical data
Responsible gaming monitoring	Betting history, session data, deposit patterns
Sending service notifications	Email address, phone number

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Processing is necessary to provide the services you signed up for — account management, betting, casino, deposits and withdrawals.
• Legitimate interests: Fraud prevention, platform security, and improving user experience based on anonymised analytics.
• Legal obligations: Identity verification and transaction records are kept in line with applicable obligations around financial services and platform operations.
• Consent: For marketing communications, where you have opted in. You can withdraw consent at any time through your account settings.

5. Cookies & Tracking Technologies

MMY App uses cookies and similar technologies to operate the platform effectively. Cookies are small files stored on your device when you visit the website.

5.1 Types of Cookies We Use

• Essential cookies: Required for core platform functions — login sessions, account access, deposit processing. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings and game lobby filters.
• Analytics cookies: Collect anonymised data about how pages are used to help us improve the platform. No personally identifiable information is shared through analytics cookies.
• Security cookies: Help detect and prevent fraudulent logins and suspicious activity.

6. Data Sharing

MMY App does not sell, rent or trade your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive only the transaction data necessary to process your PKR deposit or withdrawal.
• Identity verification providers: When account verification is required, relevant ID data is shared with a third-party verification service solely for the purpose of confirming your identity.
• Casino game providers: Game providers receive anonymised session data necessary for game delivery. Your full personal details are not passed to game providers.
• Fraud prevention services: Device and transaction data may be shared with fraud detection partners to protect the platform and all users from financial crime.
• Legal obligations: Where required by applicable law or to respond to valid legal processes, we may disclose data to relevant authorities. We will not share data beyond what is strictly required.

7. Payment Data & PKR Transactions

All financial transactions on MMY App are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, your payment credentials are handled directly by the respective payment provider — MMY App does not store your full payment credentials on its servers.

We do retain transaction records including amounts, timestamps, payment method type and transaction reference numbers. These records are kept for account management, withdrawal processing and to resolve any payment disputes that may arise.

If you request a withdrawal, the payment method you used for deposit is used as the default return channel where possible. This is a security measure to ensure funds are returned to the verified account holder.

8. Data Retention

We keep your data for as long as your account is active and for a reasonable period after closure. Specific retention guidelines:

• Account and registration data: Retained for the lifetime of your account plus up to 5 years after closure for record-keeping purposes.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable obligations and deleted when no longer necessary.
• Usage and activity data: Anonymised after 24 months and retained in aggregated form for platform analytics.
• Support communications: Retained for 2 years from the date of the last interaction.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

9. Data Security

Protecting your data is something we take seriously. MMY App uses a combination of technical and operational security measures to keep your information safe:

• SSL/TLS encryption: All data transmitted between your device and the MMY App platform is encrypted in transit.
• Password hashing: Passwords are never stored in plain text — they are stored using industry-standard hashing algorithms.
• Access controls: Personal data is accessible only to authorised personnel who need it to perform their role. All staff with data access are bound by confidentiality obligations.
• Fraud monitoring: Automated systems monitor accounts for suspicious activity, unusual login patterns and potentially fraudulent transactions.
• Regular security reviews: Platform security is reviewed regularly and updated in line with current best practices.

10. Your Rights

As a user of MMY App, you have rights over your personal data. Here is what you can request:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data in your account.
• Deletion: Request deletion of your account and associated personal data, subject to retention obligations outlined in Section 8.
• Restriction: Ask us to limit how we use your data in certain circumstances.
• Objection: Object to processing of your data for marketing purposes. You can unsubscribe from promotional emails at any time.
• Portability: Request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team through your account dashboard. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a data request.

11. Children's Privacy

MMY App is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a user under 18 has registered an account, the account will be closed immediately and any data associated with it deleted.

If you are a parent or guardian and believe a minor has registered on the platform, please contact us immediately through the support channels in your account. We will investigate and act promptly.

12. Third-Party Services

The MMY App platform integrates with third-party services to deliver the full betting and casino experience. These include casino game software providers, live dealer streaming services and payment gateway providers. Each of these services operates under their own privacy and data security standards.

MMY App is not responsible for the privacy practices of third-party providers. However, we only work with providers who meet acceptable data protection standards and contractually commit to protecting user data they process on our behalf.

No external links to third-party websites appear on the MMY App platform. All features — betting, casino, payments, support — are accessible within the mmyapp.pro environment.

13. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, the "Last Updated" date at the top of this page will be revised.

We recommend checking this page periodically. Continued use of MMY App after a policy update means you accept the revised terms. If you disagree with an update, you may close your account by contacting support.

14. Contact Us

For any questions, concerns or requests related to this Privacy Policy or your personal data, you can reach our support team through your account dashboard or via the contact details below:

We take privacy feedback seriously. If you feel your data has been mishandled or your rights have not been respected, please raise it with our support team first. We will do our best to resolve it directly.